Multi-vendor Services address the pain-point of supporting multivendor environments by providing a consistent, high quality support experience with a single support partner and number. Our services include hardware, software and protection services to expand and extend the base warranties for data center and end point systems by delivering high quality world-class services delivered by authorized factory-training engineers and technicians.
You have the flexibility to choose between multiple service-level options featuring several onsite responses, depot repairs and system exchange options and coverage window combinations in various durations to address your specific service needs. Our service also offers remote problem diagnosis and support to quickly identify the issue with replacement parts and materials are included once the problem is isolated.
Maintain services include break/fix and protection services to expand and extend the base warranties for multivendor hardware systems to protect business investments. Agilant’s world class onsite repair services are available for PCs, printers, servers, storage and networking. Our support models include onsite, remote, field response or depot repair engagements.
Service Includes:
Customer Benefits:
Agilant technical professionals provide IT managers with onsite multivendor, multiplatform hardware and software support. Adhering to service level agreements, our technicians troubleshoot IT issues and return hardware and applications to operating condition within a specified time frame. Replacement parts and materials are included once the problem is isolated. Onsite support is available both in a dedicated and a non-dedicated function,
Service Includes:
Customer Benefits:
Moves, Adds and Changes includes assistance with moving IT devices from one location to another, the installation of additional components, and/or the modification of hardware or software to an existing, or deployed device.
Service Includes:
Customer Benefits:
Our Migration Service offers Onsite and Remote delivery options for Client and Enterprise systems. Agilant will work with you in the planning phase to assess and strategize the best course of action, then choose how you want the service delivered.
Service Includes:
Customer Benefits:
With an Accidental Damage Protection, you are protected in the event users spill liquid on their keyboard, experience a power surge, drop the notebook, or incur another unexpected accidental PC damage. These services safeguard hardware against accidental damages, loss of equipment, or loss of sensitive data.
Service Includes:
Customer Benefits:
Multi-vendor services address the pain-point of supporting in-warranty and post-warranty multivendor environments by providing a consistent, high quality support experience with a single support vendor and number. Agilant provides both in and out-of-warranty, with service options customized to fit your needs.
Service Includes:
Customer Benefits:
