24/7 IT Support

Keep Your Tech Running 24/7

Easily Augment Your IT Team

Expert Technical Assistance

Agilant's US-based help desk provides Tier 1 to Tier 3 support, troubleshooting, training, and answers to all technology-related questions or concerns. You can rely on our expert analysts to provide your end-users with the guidance and support they need to ensure optimal device performance and data security.

Friendly and Patient Support

Our Technology Coaching services offer step-by-step guidance and assistance to end-users who may find software updates and new features intimidating. Get access to friendly and patient experts who provide training, assistance, and answers to ensure your team is confident and productive with their devices.

US-Based, Available 24/7

Our team of expert analysts is available to assist you 24/7. And unlike other companies that outsource their support services overseas, our entire IT support team is based right here in the US. Focus on running your business with peace of mind knowing that your IT needs are in good hands

IT that Works

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How We Can Help

3 Tiers of Support

Agilant's round-the-clock US-based contact centers offers exceptional tiered support, catering to customers' needs in software, hardware, connectivity, and more. Our unwavering dedication to customer satisfaction ensures a personalized approach, as we efficiently triage and resolve support issues. With Agilant, experience a seamless and customer-centric support journey that leaves no technical challenge unresolved.

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Tech Coaching

Agilant's seasoned analysts provide comprehensive step-by-step technology coaching, serving as trusted guides to end-users in every facet of their technological journey. Our knowledgeable team offers patient and friendly assistance, empowering customers to gain confidence in effectively utilizing their devices. With Agilant's personalized coaching, customers unlock the full potential of their technology, making every interaction a seamless and empowering experience.

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Product Set-Up

Eliminate the frustrations of product set-up with Agilant's unrivaled 24/7 contact center support. Our dedicated analysts are at your disposal, ready to provide expert guidance and assistance via phone or live chat, guaranteeing a seamless and stress-free experience for customers navigating the process of setting up their new devices. Trust Agilant to transform the complexities into simplicity, making sure your customers start enjoying their technology without any hassle or delay.

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Internet of Things (IoT) Support

Unlock the full potential of IoT devices. Our team offers comprehensive support, encompassing connectivity problem resolution and peripherals configuration, to maximize the benefits of IoT technology. Trust Agilant to streamline your IoT experience, providing expert guidance and resolving complexities, to harness the true power of your connected devices with confidence.

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Pre- and Post-Purchase Support

From expert advice before purchase to ongoing support after, Agilant offers Pre- and Post-Purchase Support for retailers and their customers. Our seasoned experts deliver impartial recommendations, answer questions, and provide a seamless experience, ensuring customers receive unparalleled service. Rely on Agilant to be your trusted partner, offering end-to-end support that enhances customer satisfaction and fuels retail success.

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Claims Mitigation & Warranty Support

Agilant's contact centers serve as a valuable ally in mitigating and efficiently processing warranty claims. Our dedicated team of experts is well-versed in handling the complexities of warranty procedures, ensuring a streamlined and hassle-free experience for customers. With meticulous attention to detail and prompt resolution, we prioritize customer satisfaction while effectively managing the entire warranty claim process.

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