Support Services

Multi-vendor Services addresses the pain-point of supporting multivendor environments by providing a consistent, high quality support experience with a single support partner and number. Our services include break/fix and protection services to expand and extend the base warranties for data center and end point hardware to protect business investments by delivering high quality world-class services delivered by authorized factory-training engineers and technicians. You have the flexibility to choose between multiple service-level options featuring several onsite responses, depot repairs and system exchange options and coverage window combinations in various durations to address your specific service needs. Our service also offers remote problem diagnosis and support to quickly identify the issue with replacement parts and materials are included once the problem is isolated.

Multivendor Hardware Support
Onsite Support
Moves, Adds, Changes
Data Migration Services
Accidental Damage Protection
Warranty & Post-Warranty

Multivendor Hardware Support

Maintain services include break/fix and protection services to expand and extend the base warranties for multivendor hardware systems to protect business investments. Agilant’s world class onsite repair services are available for PCs, printers, servers, storage and networking. Our support models include onsite, remote, field response or depot repair engagements.

Service Includes:

  • Provides a high quality multivendor service experience
  • Convenient single point of contact for service and support worldwide
  • Consistent single vendor terms and conditions

Customer Benefits:

  • Simplify support services on a global level by having Agilant be your multivendor services provider
  • Improve efficiency and product uptime with single contact for all your support needs
  • Easy single vendor purchasing and automated renewal of services

Onsite Support

Agilant technical professionals provide IT managers with onsite multivendor, multiplatform hardware and software support. Adhering to service level agreements, our technicians troubleshoot IT issues and return hardware and applications to operating condition within a specified time frame. Replacement parts and materials are included once the problem is isolated. Onsite support is available both in a dedicated and a non-dedicated function,

Service Includes:

  • Flexibility to choose between multiple service-levels
  • Several onsite response or call-to-repair time and coverages
  • Remote problem diagnosis and support
  • Replacement parts and materials included
  • Service available on multivendor products

Customer Benefits:

  • Choose a coverage plan that is right for your business
  • Rely on our knowledgeable experts, efficient service, and support
  • Reduce downtime and increased productivity

Moves, Adds, Changes

Moves, Adds and Changes includes assistance with moving IT devices from one location to another, the installation of additional components, and/or the modification of hardware or software to an existing, or deployed device.

Service Includes:

  • Assistance moving devices between locations
  • Installation of additional hardware or software components
  • Modification of hardware or software

Customer Benefits:

  • Experience a smooth and convenient transition of device and technology moves, adds and changes
  • Let Agilant do the heavy lifting so you can focus on business priorities
  • Minimize disruptions to business operations with an efficient streamlined process

Data Migration Services

Our Migration Service offers Onsite and Remote delivery options for Client and Enterprise systems. Agilant will work with you in the planning phase to assess and strategize the best course of action, then choose how you want the service delivered.

Service Includes:

  • Unpacking, setup, power-on, and boot
  • Configuration of basic parameters and security settings
  • Network connection and authentication
  • Asset tracking and reporting
  • Data migration

Customer Benefits:

  • Free up IT staff from PC data migration tasks to focus on other projects
  • Reduce the time your IT staff and users spend rolling out and setting up new hardware
  • Global availability provides migration consistency
  • Availability of custom services designed specifically for your needs

Accidental Damage Protection

With an Accidental Damage Protection, you are protected in the event users spill liquid on their keyboard, experience a power surge, drop the notebook, or incur another unexpected accidental PC damage. These services safeguard hardware against accidental damages, loss of equipment, or loss of sensitive data.

Service Includes:

  • Remote problem diagnosis and support
  • Onsite and offsite hardware repair or replacement per your existing coverage, warranty, Care Pack, or DaaS contract
  • Replacement parts and materials included

Customer Benefits:

  • Protect against unforeseen and unintentional physical damage to equipment
  • Convenient and flexible support coverage
  • Flexible and free-of-charge shipment options to and from your location
  • Helps keep users productive with minimal disruption to your business

Warranty & Post-Warranty

Multi-vendor services address the pain-point of supporting in-warranty and post-warranty multivendor environments by providing a consistent, high quality support experience with a single support vendor and number. Agilant provides both in and out-of-warranty, with service options customized to fit your needs.

Service Includes:

  • Remote problem diagnosis and support
  • Parts and labor coverage
  • Offsite or onsite repair service
  • Repairs made with certified OEM parts
  • Coverage varies with initial offer on device
  • Available for one year after initial warranty or extended coverage

Customer Benefits:

  • Increase the useful life of the hardware with confidence
  • Accurately budget for product life cycle services
  • Extend coverage until ready for hardware refresh
  • Reduce downtime and increase equipment availability and user productivity